At Classicharmz, operated by Plurion Systems, we are dedicated to providing a smooth and reliable shopping experience for men’s clothing. In this policy, “we,” “our,” and “us” refer to Plurion Systems, while “you,” “your,” and “user” indicate our customers. We are committed to fairness, transparency, and timely handling of complaints. This document outlines the professional procedures we follow to resolve grievances in accordance with applicable laws.

What Constitutes a Grievance

A grievance includes any complaint, concern, or dissatisfaction regarding products or services from our platform. Examples include:

• Receiving defective or substandard men’s clothing
• Incorrect, delayed, or failed deliveries
• Payment errors or transaction issues
• Difficulties with returns, exchanges, or refunds
• Issues with customer support
• Requests for clarification regarding website policies

How to Submit a Grievance

To file a grievance:

• Help Centre / Contact Page: Access the “Help Centre” or “Contact Us” section on our website or app
• Select Category: Pick the option that best describes your issue
• Provide Details: Enter your Order ID, clearly explain the problem, and attach relevant documents or images
• Review & Submit: Our support team will examine your submission and respond appropriately

Escalation to Grievance Officer

If the complaint is unresolved or the response is unsatisfactory:

• You may escalate it to our Grievance Officer
• Escalation procedures follow the provisions of the Information Technology Act, 2000, and other relevant regulations
• The Grievance Officer ensures fair evaluation and resolution of escalated complaints
• Contact the Grievance Officer at: Plurionsystems@gmail.com

Grievance Resolution Process

• Acknowledgement: Receive email confirmation of grievance receipt within 48 hours
• Tracking ID: A unique reference number is provided to track progress
• Resolution Timeline: Complaints are resolved within 7 working days or as mandated by law
• Regular Updates: Status updates are communicated via your registered contact details

Closure of Grievance

A grievance is considered resolved if:

• A satisfactory resolution has been provided by the support team or the Grievance Officer
• No response is received from you within a reasonable timeframe after sharing the resolution
• A final decision has been communicated in accordance with our policies and legal requirements

Contact Information

For filing a grievance, seeking assistance, or clarifications, please reach out to:
Plurionsystems@gmail.com